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Planning your journey

Before leaving, please read the information bellow and make sure you are in compliance with them. 

 

Luggage allowances

With Eurolines, you can carry for free 2 pieces of luggage in the hold (max. 20kg each for a max. total of 40kg) and 1 carry-on on most of our lines*. 

Fees apply on certain lines.

Extra luggage can be accepted if there is enough space in the hold; fees apply for each additional bag.

> Please check the list of exceptions and extra-luggage allowances.

Luggage in the hold must meet the following requirements: 

  • Weight: one luggage cannot exceed 20kg
  • Dimensions: the sum of the 3 measurements (length + width + depth) of one luggage must not exceed 170 cm,
  • Labels: all luggage must be labelled (last name, first name, telephone number, full address is the passenger's full address and destination). When boarding, labels will be delivered.


Bicycles, skis and musical instruments are forbidden on board and in the hold. 

For safety reasons, it is prohibited to carry :

  • Illegal or inflammable products (drugs, weapons, combustible fuel, toxic materials, ect.)
  • Animals (except for guide dogs accompanying a blind or hard of hearing person).
 
*Please check our Sales Conditions.

 

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Passport and visa information

The following documents are required to travel :
 

  • Your printed ticket

Please remember that your ticket is personal and cannot be transferred; you must print it (A4 white paper, no duplex printing) and present it to a Eurolines agent prior to boarding. 

Exemption : for certain destinations, It won't be any more asked to you to present your ticket printed but only in digital format (smartphone and/or tablet).
Here is the list of these destinations :  
 
Paris - Amsterdam / Line 400 (all services)
Paris - Belgium / Line 360 (all services)
Paris - London / Line 450 (all services)
Amsterdam - London / Line 140 (all services)
Paris - Munich / Line 150 (all services)
Paris - Munster / Line 151 (all services)
Paris - Madrid / Line 210 (all services)
Amsterdam - Zurich / Line 472 (all services)
Paris - Berlin / Line 550 (all services)
Amsterdam - Berlin / Line 555 (all services)
Prague - Lyon / Line 700 (all services)
Prague - Paris / Line 750 (all services)
Prague - Vienne / Line 7500 (all services)
 
  • valid Identity card (national identification card, passport, resident permit,ect.)

When boarding, you may be asked to present your identification to verify your reservation.
 

  • Travel documents required by countries you are crossing (passport, visa, exit permit,ect.)

If you are unsure about having the proper documents, permits, visa, necessary for travel, we invite you to visit the European Union website for more information.

Eurolines shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.


IMPORTANT: 
Eurolines France reserve the right not to accept you on board if you do not comply with these conditions.

 

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Checking and Boarding

To travel with peace of mind, we recommend that you arrive at least 30 minutes prior to departure (it should be noted that check-in for departures from Paris-Gallieni starts 1 hour prior to departure). Boarding closes 15 minutes before the time of departure. In the event that passengers arrive late, boarding will no longer be guaranteed.

Ready for boarding ? Show your printed ticket to the driver and hop on!

IMPORTANT :

For departures from Eurolines Coach Station and Bordeaux do not forget to register at the counter before boarding. A boarding pass will be given to you by one of our Eurolines agents.

TRAVEL IN MOROCCO :
72 hours minimum before departure from Morocco (as part of a round trip or a single trip from Morocco) : don't forget to reconfirm your tickets in a CTM or SUPRATOURS's agency, you will be charge of €8 boarding fee for the Ferry from Tangier to Algeciras.

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Rules on board

So that everyone has a great travel experience, we remind you that on board Eurolines coaches it is prohibited to smoke, consume alcohol or use electronic devices (i.e. computer, tablet, smartphone, mp3 player,ect.) without headphones.

Moreover, when the cars are fully booked, we thank those traveling alone to kindly switch places to allow families with children to sit side-by-side.

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Customers with disabilities

We have set up a dedicated department to deal with all queries relating to assisted travel. For further information or to make a reservation please contact the Assisted Travel Team phone :

01 49 72 57 27 (standard-rate telephone number available 24/7)

Impaired hearing: [email protected]

 

Assisted Travel should be booked 36 hours or more in advance wherever possible

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Passengers under 18 years old

According to a Ministry circular published on November 20 2012, it is no longer required to complete the permission slip to leave the country in the event that children are traveling without his parents. 

 

CHILDREN UNDER 16 YEARS OLD 

Children under the age of sixteen unaccompanied by an adult are not allowed on board of a Eurolines coach.

If the children companion is not the parent (or guardian) a travel authorization signed by one of the parent is required. 

Minors must be in possession of the documents required for travel at all times.

CHILDREN BETWEEN 16 AND 18 YEARS OLD 

Minors between 16 and 18 years old are allowed to travel unaccompanied as long as they are in possession of the documents required for travel at all time. 

IMPORTANT:

Minors who do not respect these conditions will not be accepted on board.

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