How can you change or cancel your ticket ?

Apart from specific conditions (promotions, spécial offers,ect), tickets are refundable and amendable by phone at 0 892 89 90 91 (Service 0.35/min + price of the call) or in one of Eurolines agencies up until  6 hours prior to departure. 

How to amend a ticket:

The date or time of your Eurolines ticket can be modified up to 6 hours prior to travel. An amendment fee of 8 will apply. The city of departure and arrival cannot be changed.

Please note that an excess fare may also be charged where a higher fare category applies. If you are in this situation, you will be informed by our agent before confirming the amendment.


  • A ticket which has been amended is no longer refundable.
  • The new date and time of travel must be set when modifying your ticket
  • Even if the new applicable fare is lower than the one originally booked no refund will be made.


How to cancel a ticket: 

In case of cancellation, a cancellation fee will apply :

  • Cancellation +48 hours prior to departure : 25 % cancellation fee (minimum amount: 10 )
  • Cancellation between 48 hours up to 6 hours prior to departure: 50 % cancellation fee (minimum amount: 20 )
  • Cancellation less than 6 hours prior to departure or No Show: 100 % cancellation fee
  • Ticket lost or stolen: no refund


In some cases (depending on your payment method), our agent may ask you to download a refund application form.



  • Booking fees, boarding fees and insurance fees are not refundable.
  • A ticket which has been partially used is not refundable. In case of a return ticket, the returning ticket is not refundable after the leaving date.


> For more information please see Eurolines France sales conditions.