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How can you change or cancel your ticket ?

Apart from specific conditions (promotions, spécial offers,ect), tickets are refundable and amendable by phone at 0 892 89 90 91 (Service 0.35/min + price of the call) or in one of Eurolines agencies up until  6 hours prior to departure. 

How to amend a ticket:

The date or time of your Eurolines ticket can be modified up to 6 hours prior to travel. An amendment fee of 8 will apply. The city of departure and arrival cannot be changed.

Please note that an excess fare may also be charged where a higher fare category applies. If you are in this situation, you will be informed by our agent before confirming the amendment.


  • A ticket which has been amended is no longer refundable.
  • The new date and time of travel must be set when modifying your ticket
  • Even if the new applicable fare is lower than the one originally booked no refund will be made.


How to cancel a ticket: 

In case of cancellation, a cancellation fee will apply :

  • Cancellation +72 hours prior to departure : 25 % cancellation fee 
  • Cancellation between 72 hours up to 6 hours prior to departure: 50 % cancellation fee 
  • Less than 6 hours and up to 15 minutes before departure:. The ticket can only be reimbursed in Eurolines Voucher under the conditions indicated below. 
  • Less than 15 minutes before departure: No reimbursement will be given. 


In some cases (depending on your payment method), our agent may ask you to download a refund application form.

NEW : Reimbursement in Eurolines / Isilines Voucher:

The ticket price is reimbursed 100%. Eurolines Voucher issuing fees may be applied as follows:

  • For any request made more than 72 hours before departure: The ticket price is reimbursed 100%. The Eurolines Voucher is issued free of charge. (important : the service fees, boarding fees and insurance subscriptions are not reimbursable). 
  • Between 72 hours and up to 15 minutes before departure: A Voucher issuing fee of €7 will be applied. 
  • Less than 15 minutes before departure: Neither reimbursement nor voucher will be made


  • Booking fees, boarding fees and insurance fees are not refundable.
  • A ticket which has been partially used is not refundable. In case of a return ticket, the returning ticket is not refundable after the leaving date.


> For more information please see Eurolines France sales conditions.