We use cookies to provide you with a better browsing experience, analyze site traffic, personalize content and deliver targeted advertising. Find out how we use cookies and how you can control them by clicking on "Settings". By continuing your navigation, you are consenting to our use of cookies necessary for the proper functioning of the website and anonymous statistical monitoring.

How can you change or cancel your ticket ?

Apart from specific conditions (promotions, spécial offers,ect), tickets are refundable and amendable by phone at 0 892 89 90 91 (Service 0.35/min + price of the call) or in one of Eurolines agencies up until  6 hours prior to departure. 

How to amend a ticket:

The date or time of your Eurolines ticket can be modified up to 6 hours prior to travel. An amendment fee of 8 will apply. The city of departure and arrival cannot be changed.

Please note that an excess fare may also be charged where a higher fare category applies. If you are in this situation, you will be informed by our agent before confirming the amendment.


IMPORTANT

  • A ticket which has been amended is no longer refundable.
  • The new date and time of travel must be set when modifying your ticket
  • Even if the new applicable fare is lower than the one originally booked no refund will be made.

 

How to cancel a ticket: 

In case of cancellation, a cancellation fee will apply :

  • Cancellation +48 hours prior to departure : 25 % cancellation fee (minimum amount: 10 )
  • Cancellation between 48 hours up to 6 hours prior to departure: 50 % cancellation fee (minimum amount: 20 )
  • Cancellation less than 6 hours prior to departure or No Show: 100 % cancellation fee
  • Ticket lost or stolen: no refund

 

In some cases (depending on your payment method), our agent may ask you to download a refund application form.

 

IMPORTANT

  • Booking fees, boarding fees and insurance fees are not refundable.
  • A ticket which has been partially used is not refundable. In case of a return ticket, the returning ticket is not refundable after the leaving date.

 

> For more information please see Eurolines France sales conditions.